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FREQUENTLY ASKED QUESTIONS / POLICIES

Payment Plans

When taking advantage of an eTravelAway.com special, there is usually a payment plan available. We offer low deposit amounts to secure your booking, and interest free payments. Payments can be applied to your package balance by major credit cards and personal checks. But your vacation generally must be paid in full within 45 days prior to departure date.

Terms & Conditions

All clients will be bound by the cancellation terms, conditions, and fees of the selected travel supplier (tour company, airline, cruise line, etc.)
eTravelAway.com does not charge booking or cancellation fees.

After reading and agreeing to these terms, please continue on to our Credit Card Authorization Form for payment.

Reservations and Payments:

We can hold your reservation for 3 days. After 3 days it will automatically be released back into the system and if requoted, may be quoted at a higher rate.
A per person deposit is required within 3 days of holding your booking.
Price of deposit depends on land total of reservation, trip protection plan plus any airline rates.
Final payment is due 45 days prior to departure date or reservation will be cancelled. Any bookings made within 45 days prior to departure requires full payment. Bookings made 14 days or less to departure will be charged a $25.00 Special Handling fee to cover the costs associated with expedited processing of travel documents.

Forms of Payment:

Acceptable forms of payment are checks, Visa, MasterCard, American Express, and Discover. All returned checks are subject to a $50.00 processing fee and possible cancellation of booking.

Insurance:

It is highly recommended that you purchase Trip Cancellation insurance. Insurance price will be determined per person based on total package cost. Insurance is a low cost protection to insure you in case you are forced to cancel or alter your trip.

Refunds and Cancellations:

The right to a refund is limited.
Any cancellations must be submitted in written form stating reason for cancellation and faxed to 770-516-6621.
Any cancellations received within the 45 days prior to departure date will be charged $50.00 per person.
Please note: The above charges for cancellations will be charged in addition to any fees imposed by the airline, cruise line, hotel and/or operators plus phone, fax, telex, or cable charges.
During selected holidays and peak travel periods, penalties may be higher.

Identification/Proof of Citizenship:

ALL travel outside of the United States requires a Passport.
Travel to ALL Caribbean islands, Mexico as well as cruise passengers require Passports.
Drivers license, birth certificates, Social Security numbers are NO LONGER acceptable forms of travel identification.
Women traveling with last names different than birth certificate will also need to bring a copy of their marriage certificate or divorce document. No refunds or changes if clients are denied boarding to plane for not being in possession of proper identification. Citizens of other countries should check with local consulates regarding entry and re-entry requirements.

Travel Documents:

You will receive an invoice detailing your vacation package after deposit or full payment has been applied to your reservation. Approximately 2 weeks prior to your departure date your airline tickets, hotel/transfer vouchers will arrive at our office. We will review your documents for accuracy, make your seating assignments, request upgrades then ship them to the street address you provide by UPS 2nd day delivery. eTravelAway.com is not responsible for lost, stolen or misdirected documents because of inadequate address information. Any reissuance of documents will be subject to service fees.

Responsibility:

eTravelAway.com and its agents act only in the capacity of agents in matters relating to travel and do not assume any liability whatsoever. The service of an ARC or IATA Tour Operator may be used in conjunction with these vacation packages. These companies are bonded and insured for your vacation package.

 
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